Billing Terms and Conditions
The terms outlined below apply to all products purchased on petpetssmart.com. Any problems related to the products, please contact us by email. For general inquiries/comments about our products, please contact our customer service team.
Payment for purchases made on our website for all products purchased above will be accepted through PayPal only.
Products are not shipped until payment is confirmed.
RETURNS AND REFUND INFORMATION
RETURN: We do not accept returns for products without reason.
REFUND: We do not offer refunds for purchased products, unless they arrive damaged. Please contact us at [email protected] if you would like to receive a refund instead of replacing your damaged product. At this time, we are unable to issue refunds for any other reason. To request a refund, provide us with your order number, a description of the damaged item, the condition of the damaged product upon arrival, the date and time the package was received, as well as accompanying According to the photo of the damaged product. We will not be able to issue refunds if you contact us more than 30 days from the date of purchase.
Refunds will be processed in the same way that the product was purchased and may take 10 business days to process. Refund processing times vary by financial institution. If the refund isn’t reflected in your account one week after being told your account has been refunded, contact your financial institution.
Prices and delivery costs for online purchases on the Website are subject to change at any time, but the changes will not affect orders for which the purchaser has been sent an order confirmation.
Payment transactions must be verified by your card issuer and we are not responsible if your card issuer refuses to authorize payment for any reason.
For any questions about our Payment Terms and Conditions, please contact us by e-mail: [email protected]