Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN: We do not accept returns for products without reason.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

In the event of an unexpected problem If the product is damaged or not working properly, contact us so we can consider the possibility of a return or refund.

You will receive a full refund minus the shipping costs associated with the returned item.
Once your returned item(s) have been received, the items will be reviewed and, upon deletion, you will either receive a new item or a refund using Your default payment methods.

How Can Customers Return Products?

After contacting our supports at [email protected] and receive our response, please do exactly the following instructions:

  1. Pack all the returned items, along with a print-off of your confirmation of purchase email and the return label.
  2. Go to the local post office, or another courier, to ship the package to the provided address in your return label

You can always contact us for any return question at [email protected]

How Will Customers Get the Return Label?

By Mail

Damages and issues

Please inspect your order upon reception and contact us at [email protected] immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Your satisfaction is our priority. Therefore, you can request a refund or exchange for the ordered products if:
– you do not receive them within the guarantee time (30 days excluding 2-5 processing days)
– you received the wrong item
– you do not want the product you received (but you must return it at your expense and the item must be used)
 
We do not offer refunds if:
Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances beyond our control (e.g. no clearance, delay due to natural disaster).
* You must submit a refund request within 15 days after the delivery guarantee period (30 days) has expired.
*Please note that (you) the buyer is responsible for safely returning the item and postage may also apply.
 

Late Or Missing Refunds (if Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

CONTACT INFORMATION

Email: [email protected]